According to the report of the Quang Nam Public Administration Service Center, the total number of applications received in March 2025 in the whole province was 42,092, of which the provincial level received 5,165 applications, the district level 23,668 applications, and the commune level 13,259 applications, the on-time settlement rate reached 99.65%.
Specifically, at the provincial level, the Center received 5,165 applications, of which 3,761 applications were resolved on time, reaching a rate of 99.65%. The district level received 23,668 applications and achieved an on-time settlement rate of 92.74%. At the commune level, 13,259 records were obtained, and the on-time settlement rate was 95.86%, of which 95.06% of records were processed online.
In the first quarter of 2025, the volume of records received and resolved at all levels increased significantly. The provincial level received 14,785 records, the district level 42,300 records, and the commune level 35,790 records. The on-time settlement rate at the commune level was the highest, reaching 97.43%.
The digitization of administrative procedures also recorded many positive results. The provincial level digitized 60.04% of input records and 96.44% of settlement results. The district level achieved 97.97% of input records and 94.88% of settlement results, while the branches of the Land Registration Office digitized 89.81% of input records.
In the coming time, the Quang Nam Public Administration Service Center will continue to promote the digitalization of administrative procedures, aiming to achieve 70% of online records by the end of 2025. At the same time, the Center will increase propaganda so that people and businesses actively use online public services, contributing to building an effective digital government and better serving the needs of the community.